Tuesday, October 08, 2013

Detailing the Disney Experience (so far)

For our fourth Intercultural Communications assignment we were asked to write a story about your experience at Disney that could be shared with a friend or close family member that sums up some significant part of your experience in the U.S. For your reading pleasure I have posted it here, although some alterations have been made due to confidentiality of my other cast members :)


While working backstage there is always something to do; you can help clean pen and marker ink (among other stains) out of characters clothing, accessories & fur. (Stitch, Phineas and Ferb like to go crazy with autograph signing.) Or clean and organize shoes or all the drawers full of accessories, performing tights, leotards or ‘winter wear.’ There is always laundry to do whether you like it or not and you can always ask your coordinator for odd jobs or ask anyone else if they need help.

As with any company, older staff with higher seniority become ‘stuck in their ways;’ they either try to take advantage of the new CPs and ICPs and get them to do their work for them or they get lazy and don’t do any work at all. I try to stay positive, I keep away from the ‘notorious staff’ and I find myself jobs to do.

I strive to keep laundry as efficient as possible and I’m always first to start cleaning. I take it upon myself to keep the drawers and bins of clothing organized and the lines tidy for when characters or performers need help. I check costume material for safety (some accessories or clothing has wires...etc. hidden inside them and it’s our job to continuously check if they start to stick out or get sharp.) I always check if there are any characters that want to ‘take a bath’ or need brushing or re-styling.

I received a Fanatic card for helping one of my coordinators; she rarely had to work a track like an actual costuming host and was feeling “very discouraged by it.” So I offered to help her and she was very appreciative.

Whenever new ICPs come to the character room I try to go out of my way to make them feel welcome and help them out when they have questions or forget any procedures. The day before one of my co-workers started working at Fantasmic I took the time to explain the show and procedures to her, and even introduce her to the friends that perform with Mickey at the show so that she would be less intimidated.

I have taken it upon myself to try to learn from this experience as much as possible; I have made many close friends from Asia and I always treat them with the utmost respect and interest. I have taken these past months to learn how to speak Cantonese, Mandarin and some Korean as well. I’m usually the interpreter when it comes to translating between the Spanish, Chinese and Japanese speaking coordinators/cast members when they need help explaining something into English.

I have made very good friends already from China, South Korea and Japan. I have also made friends from New Zealand, England and Alaska as well as Spanish speaking friends as well. I always ask them to teach me things about their culture and lifestyles and am eager to try to news or help them cook and view their photo albums and customs.

When we were at Florida State University I volunteered to help our Macau students cook dinner for us; we made several dishes and I enjoyed having the girls teach me how to fold dumplings and what everything meant and was used for. I learned about how the cook and the uses for each food product.

During my time on the program I've taken the initiative to document my adventures for family, friends & public. I keep an online blog and YouTube channel which I post to regularly. I talk about our FSU classes, different aspects of Disney’s organizational structure & working environments (all within their code of ethics as to not get terminated.) I've had many friends, co-workers & management view my posts, being very impressed, as well as business professionals seeking me out. I even had a girl from Peru view my video and email me asking me to help explain some of the internship programs more.

Saturday, October 05, 2013

Marvelous Magical Moments with Disney

It's hard to create magical moments for our guests when you work backstage. Especially in Costuming; sure we can make sure that feathers are groomed, fur is brushed, monsters are bathed, dresses are pressed and shoes are shined - but how do we help contribute to making magical moments at Disney?

I try my hardest to treat all of our dancers, performers and of course Mickey & his friends with the best courtesy and respect possible. I make sure that when they come in to visit the park that their shirts, pants, dresses, belts, hats, shoes and other accessories are in show-quality condition. When they have questions I try my best to answer or I find a coordinator who can. I try to keep them laughing and smiling through their long shifts and let them know whether they're coming or leaving Wardrobe that all their effort are appreciated.

But for cast members who work on stage its easier to have or give magical moments, and to see how guests appreciate their efforts. So how can you show a Costuming Host some appreciation?

Many of Mickey's friends come to Fantasmic! inside Hollywood Studios at the end of the night to help him perform in the show. If you haven't seen Fantasmic! than I suggest you do, or watch my explanation :)

I've become particularly close friends with Brier Bear, the Beast, Bashful, Rafiki, princess Tiana, Governor Radcliffe, Goofy, Pluto, Minnie, the Evil Queen, Mulan, Genie, Aladdin and Baloo. Some are very dear to my heart but all of Mickeys friend including himself are all fabulous!

Today my friend and I went to Animal Kingdom to get some pictures with some of Mickey's friends. We happened to get a picture with King Louie and Baloo.

Now Baloo is a very popular bear and I didn't think he took much notice of me at Fantasmic - although I always try to give the bears a brush before they go on stage.
I also try to catch as many friends as possible and ask them if they need anything before Mickey drives his Steamboat around to the audience.

Well after I hugged King Louie and said hello Baloo said to me "Hey, I know you" and gave me the biggest hug ever and asked me to marry him so that I could stay at work at Fantasmic.

You see my program is ending in a few months already and my friends and coworkers don't want me to go...

Then and there I got to partake in my own Magical Moment; Baloo was so appreciative of the friendship and courtesy I show him at fantasmic that he wanted to show me. He blew me a kiss and we took awesome pictures!


Then I realized how all of he performers and friends must appreciate costuming and all the entertainment staff in one way or another. Over the past couple months I've been so blessed with meeting so many people and working with great characters. And for anyone who works backstage at a park, business or show just remember that even if it isn't showed physically or verbally that you ARE appreciated what you do.

Can you think of a time you were shown appreciation or given a Magical Moment?

Feel free to comment with your stories or experiences, or on my videos about anything else you would like me to answer during our 6 month stay in the program.

As always I will be posting more blogs and videos during my stay in America, so please continue to visit :)

Wednesday, October 02, 2013

'Get in the Habit' of Thinking Win-Win, Habit #4 of Mutual Benefit

And here starts round 2 of your transition into becoming the most highly effective you, possible! Stephen Covey's fourth Habit is the 'golden rule' of mutual benefit & abundance...
"What do we live for, if it is not to make life less difficult for each other?" - George Eliot
The principle behind this habit is that effective long-term relationships of any kind require mutual respect and mutual benefit.

The paradigm for 'thinking win-win' is of scarcity; 'there is plenty out there for everyone, and more to spare' vs. thinking ineffectively which would be 'there is only so much, and the more you get, the less there is more me.'

The behaviour needed to achieve this habit is balancing courage and consideration, while also creating win-win agreements and systems. This results in faster solutions to problems, more team involvement and cooperation, a greater spirit of generosity which builds richer relationships.

Courage...

is the willingness and ability to speak your thoughts and feelings.

Consideration...

is the willingness and ability to seek and listen to others' thoughts and feelings with respect.

Think about the relationships you have with coworkers,  close friends or  family members. How do you typically interact with these people?

Do you bicker and argue until someone gives up? Do you compromise? Or do you never even let the other get a word in edge-wise?

 

The Six Paradigms of Human Interaction (Agreements Systems)


LOSE-WIN Characteristics: I always get stepped on...
  • voices no standards, no demands or expectations for anyone else,
  • is quick to please or appease,
  • and buries a lot of feelings internally

LOSE-LOSE Characteristics: If I'm going down, you're going down with me...
  • is the mindset of a highly defensive individual,
  • nobody benefits from the situation making a complete 'no win,'
  • and is the long-term result of 'win-lose' or 'win' systems.

WIN - LOSE Characteristics: I'm going to beat you no matter what...
  • is very common scripting for most people,
  • is the authoritarian approach to most situations,
  • uses position, power, credentials, possessions or personality to get 'the win.'

WIN-WIN or NO DEAL Characteristics: Let's find a solution for both of us, or let's not play...
  • allows each party to say no,
  • is the most realistic approach at the beginning of every situation,
  • is the highest form of WIN-WIN systems.

WIN Characteristics: As long as I win, I don't care if you win or lose...
  • very self-centred,
  • thinks of themselves first,
  • and doesn't care if the other person wins or gets hurt.

WIN-WIN Characteristics: Let's find a solution that works for both of us...
is cooperative and not competitive,
and listens more to be able to communicate longer and with more courage.

 
 

Tuesday, October 01, 2013

Details on Disney! What to pack for Disney World?

I've given some tips on surviving Florida State University while on the Disney International Exchange Program, but now it's time to reveal my guide to surviving Walt Disney World & Disney Housing!

Click here to go see the video!
Everyone knows that Florida is 'the sunshine state' but did you know how much it rains during their 'summer season'? Or how much sunscreen to pack? Or what type of clothes you will need (other than your swimsuits of course!)

This video is my guide to some things you may or may now have thought about packing for your trip and a small preview of what the Disney Housing will be like. Now keep in mind that all 4 complexes are different in their own ways and different students like certain apartments for different reasons.

STAY TUNED! I will be posting videos explaining the different types of Disney Programs & keeping up with the 'Disney Look' very soon. So don't forget to leave comments here or on my videos about anything else you would like me to answer during our 6 month stay in the program. As always I will be posting more blogs and videos during my stay in America, so please continue to visit :)